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Simulating Call Center Success (25:02)
Serving more than 60 Million wireless subscribers, Asurion provides insurance and warranty management for people's wireless devices. 4,000 CSRs work round-the-clock saving customers more than half a billion dollars annually. Ellen's discussion will focus on the ergonomic redesign of their call center application; also used as the project to introduce iRise to Asurion.
Ellen Baker - Business Analyst, Asurion
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